By downloading, registering, or using the eChai Customer App, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), that you have read and understood these Terms, and that you agree to comply with them.

If you do not agree to these Terms, please do not use the App.

To place orders and access personalized features, you must create an account. By registering, you agree to:

• Provide accurate, complete, and current information during registration
• Maintain the security and confidentiality of your password
• Notify us immediately if you suspect unauthorized access to your account
• Accept responsibility for all activities occurring under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

When you place an order through the App:

• All orders are subject to availability and confirmation
• Prices displayed are inclusive of applicable taxes unless stated otherwise
• Payments are processed through secure third-party payment gateways
• We accept credit/debit cards, UPI, and other supported digital wallets
• You will receive an order confirmation via in-app notification and/or email

Delivery times displayed are estimates and may vary due to traffic and weather conditions, high order volumes during peak hours, or rider availability in your area.

eChai is not liable for delays beyond its reasonable control. In cases of significant delay, you may be eligible for a partial credit at our discretion.

Refunds may be issued in the following circumstances:

• Wrong item delivered
• Missing items from your order
• Significant quality issues reported within 30 minutes of delivery

By using the App, you agree not to:

• Use the App for any unlawful or fraudulent purpose
• Submit false or misleading reviews or order information
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or threaten delivery riders or café staff
• Use automated bots or scripts to interact with the App

Violations may result in immediate account suspension and legal action where applicable.

All content within the eChai Customer App — including logos, branding, text, images, and software — is the exclusive property of GPS ENTERPRISES or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

To the maximum extent permitted by law, GPS ENTERPRISES shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App, including but not limited to loss of data, revenue, or profits.

We reserve the right to update these Terms at any time. Material changes will be communicated via in-app notification or email. Continued use of the App after changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in FIRST FLOOR, 19, KRISHNA MURTI MARKET, Ambala, Ambala, Haryana.