• Full legal name, date of birth, and gender
• Government-issued ID number (Aadhaar, PAN, etc.)
• Selfie / profile photo for identity verification
• Driving licence number and vehicle registration details

• Bank account number and IFSC code for payments
• UPI ID (if applicable)

• Real-time GPS location while the App is active and on a delivery
• Route and distance data for delivery tracking and incentive calculation

• Delivery history, acceptance rates, and completion rates
• Customer ratings and feedback
• Login times, session duration, and app activity logs

• Verify your identity and onboard you as a delivery partner
• Assign and coordinate delivery orders
• Calculate and disburse your weekly earnings
• Monitor performance and ensure platform quality
• Resolve disputes or complaints related to deliveries
• Comply with applicable tax and regulatory obligations
• Improve the Rider App experience through analytics

The Rider App tracks your GPS location while you are active on the platform. This data is used to assign nearby orders efficiently, share your approximate location with customers awaiting delivery, and calculate distance-based earnings.

We may share your information with:

• Customers — first name and vehicle type only, for delivery identification
• Payment partners and banking institutions for earnings disbursement
• Background verification agencies during onboarding (with your consent)
• Government authorities or law enforcement when required by law
• Third-party service providers under strict data processing agreements

We retain your personal data for as long as you remain an active delivery partner. Following account deactivation:

• Operational data (delivery history, ratings) — retained for 12 months
• Financial records — retained for up to 7 years as required by tax law
• Identity verification documents — securely deleted within 90 days of deactivation

As a data subject, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for optional data processing
• Lodge a complaint with a data protection authority

We protect your data through:

• End-to-end encryption for all data in transit
• Secure, access-controlled cloud storage
• Regular security audits and penetration testing
• Strict internal access controls — only authorized personnel can access Rider data

We will notify you promptly in the event of any data breach affecting your personal information.

By registering on the Rider App, you consent to the collection and processing of your personal data as described in this Policy. You may withdraw consent at any time, though this may affect your ability to continue as an active delivery partner.

This Privacy Policy may be updated periodically. Riders will be notified of significant changes via the App or email. We encourage you to review this Policy regularly.