To become a delivery partner on the eChai platform, you must:

• Be at least 18 years of age
• Hold a valid government-issued ID proof (Aadhaar, PAN, Passport, or Voter ID)
• Possess a valid driving licence appropriate for your delivery vehicle
• Own or have lawful access to a roadworthy vehicle (bicycle, scooter, motorcycle, or e-bike)
• Have an active bank account for earnings disbursement
• Provide a clear selfie and vehicle registration documents during onboarding

The Company reserves the right to reject applications or revoke access at its sole discretion.

All riders must comply with GPS ENTERPRISES policies, operational guidelines, and applicable local laws and regulations while using the platform.

Any employment, compensation, tax, insurance, or other obligations shall be governed by the rider's specific engagement terms and applicable laws.

Once your account is activated, you may log in and set yourself as 'Available' to receive assignments. You may accept or decline delivery requests at your discretion.

Once an assignment is accepted, you are expected to:

• Pick up the order promptly from the designated café branch
• Deliver to the customer's address without undue delay
• Handle all items with care to prevent spills, damage, or tampering
• Update the delivery status in real-time through the App

Riders earn on a per-delivery basis. Earnings are calculated based on:

• Base delivery fee per order
• Distance-based incentives for longer deliveries
• Peak-hour bonuses and promotional surge rates
• Customer tips (if applicable and enabled in your region)

The Company reserves the right to withhold payment in cases of fraud, disputed deliveries, or policy violations pending investigation.

As a representative of the eChai brand, you are expected to:

• Be polite, respectful, and professional with customers and café staff at all times
• Maintain a presentable appearance and, where provided, wear the eChai delivery jacket
• Never consume, tamper with, or open any customer order
• Not use the customer's personal contact information for any purpose other than delivery
• Never drive recklessly or under the influence of alcohol or controlled substances

Violations may result in immediate account deactivation and forfeiture of pending earnings.

Riders must ensure their vehicle is roadworthy, insured, and registered in accordance with applicable laws, and equipped with a phone mount for safe navigation.

Your performance is monitored across key metrics:

• Delivery acceptance rate
• On-time delivery rate
• Customer satisfaction rating

Sustained low performance ratings may result in reduced assignment priority, temporary suspension, or permanent deactivation. You will be notified and given an opportunity to respond before any permanent action is taken.

Your account may be deactivated for:

• Repeated customer complaints or sustained low ratings
• Fraudulent order manipulation or earnings abuse
• Failure to comply with onboarding or verification requirements
• Violation of any provision of these Terms

GPS ENTERPRISES shall not be liable for any loss, injury, or damage sustained by a Rider during the course of deliveries. Riders perform services at their own risk and are encouraged to obtain personal accident insurance.

We may update these Terms from time to time. You will be notified of material changes via the Rider App. Continued use of the platform after notification constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in FIRST FLOOR, 19, KRISHNA MURTI MARKET, Ambala, Ambala, Haryana. The Company encourages resolution of disputes through internal escalation before litigation.